Questions about the product, answered completely
Is Capstan one product or a core with paid add-ons?
One product. Every plan, the free one included, is the complete platform: the HRIS and all fourteen modules, with no add-ons, no per-module purchase and nothing to switch on a piece at a time. The modules are not a paid tier. The free plan is capped at 20 active employees; a paid plan lifts that cap at one per-seat price on the people past twenty.
Is the core HRIS really free?
Yes. The complete core HRIS, people and org, time off, attendance, onboarding and exits, documents and letters, workflows, self-service and reports, is free for up to 20 active employees, on every plan including the free one. It is not a trial and it does not expire, and there is no subscription behind it, so nothing there can lapse.
What changes when I move to a paid plan?
One thing: the 20-employee limit goes away. Every plan already runs the identical product, all fourteen modules included, so nothing about the software changes. The paid plan, Growth, charges a per-seat rate on the employees past the first twenty, so 21 people is one billable seat rather than twenty-one.
How many modules are there, and do they cost extra?
There are fourteen modules and all of them are included on every plan, the free one included, at no extra charge. Nothing is bought, metered or cancelled module by module: the plan per-seat price is the only charge, and every workspace has the whole platform.
Do the modules come on the free plan too?
Yes. Every workspace has the entire platform, all fourteen modules, from the moment it is created, so a free workspace is the whole product rather than a stripped core. There is no per-module enablement step, no add-on to buy and no module wall. The only thing that separates a free workspace from a paid one is the 20-active-employee cap.
Does Capstan run payroll?
No. Capstan is partner-integration mode: it compiles every payroll input it already holds, attendance, leave, overtime, compensation, expenses and prorations, into a documented export for your payroll partner, and files the partner’s computed results back into the record. It holds no statutory rate, slab or formula and computes no gross-to-net anywhere.
Where does my data live?
In one self-contained region, the EU today: data and object storage in Frankfurt (eu-central-1) and compute in Amsterdam (eu-west-1). Each region is an isolated deployment with no cross-region service key, and there is no region chooser; the same stack is built to open in more regions as they come online. A full export in open formats is always available, including on non-payment and on the way out.
Is there an AI that scores or screens people?
No. No AI evaluates people anywhere in Capstan: no attrition scoring, no sentiment analysis, no algorithmic candidate screening. The useful AI is off until a workspace turns it on: an assistant your people can ask, and a few bounded agents that do routine coordination. No agent can rate, rank, promote or terminate anyone (the capability registry is pinned in the database so it cannot), none can run a destructive or money-moving action, and any change to a record needs an explicit human confirmation. The full stance is on the AI page.
Can one person work in more than one workspace, or hold more than one job?
Both, now. One login can belong to several workspaces and switch between them without signing in again, and each workspace keeps its own boundary, so switching never widens what you can see. A person can also hold more than one employment at once, a concurrent role or a second contract, as well as a rehire after a gap. Seat counting is by person, not by stint, so someone with two concurrent employments is still one seat.
Can an admin set security controls like session limits or an IP allowlist?
Yes, on every plan. A workspace admin sets how long a session lasts and when an idle one ends, an optional IP allowlist enforced fail-closed so a request from an address not on the list is refused (and switched on only from an address already on it, so an admin cannot lock themselves out), and how long notifications and the activity log are kept, above the legal floor and never below it. Sign-in stays passwordless, so there is no password policy to set. Single sign-on with SAML is not built yet.
Is there one search across everything?
Yes. One search finds what you are allowed to see across the whole workspace, people, contractors, open roles, tickets, assets, your documents, courses, surveys and review cycles, and it returns only records your permissions already let you open. A Cmd or Ctrl-K command palette opens it from anywhere.
What does support look like once we are in?
Inside the product every workspace gets a live system-status board, a dated what-is-new changelog, and a way to raise a support request to us at a chosen priority, with the first-response and resolution commitment for that priority shown in the thread. Those are in-app surfaces for signed-in users; the public marketing site deliberately publishes no status page, because we do not post an availability number we have not measured.